Product Operations Lead

Our Mission, Your Success:

We link professionals from Kosovo, Albania and North Macedonia with top US start-ups, by empowering challenge seekers like you to build successful careers. Our ultimate vision is to offer exclusive career opportunities with a focus on attracting, retaining, and developing the best talents.

Our client, Your Impact:

Our well-funded US client is transforming how consumers and businesses access clean energy, tackling climate change through technology at scale. This role sits at the intersection of the internal operations and is ideal for self-directed operators who take ownership, move fast, and push execution forward without waiting for instruction.

Responsibilities:

• Own and manage R&D delivery operations, including day-to-day delivery, sprint support, and release readiness coordination across Product, Engineering, and Data teams.
• Drive cross-functional program execution from scope definition through delivery, managing dependencies, risks, and stakeholder communication.
• Establish and maintain operating cadences, frameworks, and dashboards that provide visibility into roadmap, capacity, and execution.
• Administer and govern critical R&D tooling, including Jira, Jellyfish, JPD, and Confluence: optimizing workflows, templates, and reporting infrastructure.
• Oversee AI tool governance and usage monitoring, ensuring cost management, risk mitigation, and adoption tracking across engineering teams.
• Create executive summaries and delivery metrics that reduce operational overhead for leadership and enable strategic decision-making.
• Build scalable, repeatable processes from the ground up as the company integrates acquisitions and grows R&D capacity.

Requirements:

• Proven experience as a program manager in software/product/R&D environments (not IT-focused); experience in high-growth or scaling organizations preferred.
• Strong generalist mindset with ability to learn technical tooling quickly; we prioritize self-drive and adaptability over deep technical tool expertise.
• Demonstrated success establishing delivery frameworks, operating cadences, and cross-functional coordination in ambiguous environments.
• Proficiency in Jira and Agile methodologies; experience with program management platforms like Jellyfish is a plus.
• Proactive problem-solver who can anticipate risks, manage dependencies, and create clarity without constant direction.

Other Details:

• Private health insurance
• Hybrid work with reliable internet access from anywhere in MK, KS, or AL
• Access to top-quality office equipment provided by the company
• Schedule: Monday-Friday, 3 pm - 11 pm CEST (Skopje, Prishtina, Tirana local time)

We are looking for individuals who:

• Are available for full-time engagement.
• Consider this role as their primary professional commitment (main role).

Join our innovative team and contribute to impactful projects delivery that drive progress in the client's team. If you are a motivated self-starter with a passion for project and operations, we would invite you over to apply!