IT Support Specialist - 3 Month Contract

Our Mission, Your Success

We link professionals with top US start-ups, empowering challenge seekers to build successful careers. Our vision is to offer exclusive career opportunities focused on attracting, retaining, and developing the best talent.

Our Client, Your Impact

Our well-funded US client is a fast-growing data and analytics company transforming how commercial buildings operate. Through building systems expertise, automation, modern data modeling, and AI-driven insights, they help customers improve energy efficiency, reduce emissions, and optimize building performance.

As an IT Support Specialist, you will provide hands-on technical support to help customers use the platform effectively from day one. You will support customer onboarding, integrations, platform administration, and day-to-day technical issues, ensuring accounts are set up correctly and run smoothly.

Responsibilities

• Support new customer onboarding on internal platforms.
• Manage third-party integrations, data exports, and Energy Star Portfolio Manager integrations.
• Handle historical data requests and meter add-ons.
• Troubleshoot utility login issues and upload utility bills.
• Perform platform administration, maintenance, and account updates.
• Provide first-line technical support for platform-related questions and issues.
• Identify and flag onboarding, usage, data, or account issues to the Customer Success team.

Requirements

• 2+ years of customer-facing IT support, SaaS support, or onboarding experience.
• Experience with SaaS customer onboarding and Tier 1 technical support.
• Familiarity with Salesforce, Google Workspace, and Intercom.
• Comfortable using AI tools in day-to-day work.
• Strong attention to detail, problem-solving, and communication skills.
• Ability to manage multiple tasks and follow processes accurately.

Nice to Have

• Experience in the real estate or property technology industry.
• Familiarity with building energy systems.
• Experience with Energy Star Portfolio Manager, utility billing, meter data, or energy-management platforms.

Details

• Contract: 3 months, with the possibility of extension
• Schedule: Monday-Friday, 3 pm - 11 pm CEST (Skopje, Prishtina, Tirana local time)
• Access to top-quality office equipment provided by the company

Join the team and help create a smooth, reliable customer experience from day one. If you enjoy solving technical issues, working with SaaS platforms and data, and supporting customers with care and accuracy, we would love to hear from you.