Onboarding Specialist (3-Month FTC)
Runwayextenders
Our Mission, Your Success
We link professionals with top US start-ups, empowering challenge seekers to build successful careers. Our ultimate vision is to offer exclusive career opportunities with a focus on attracting, retaining, and developing the best talent.
Our Client, Your Impact
Our well-funded US client is a fast-growing data and analytics company transforming how commercial buildings operate. Using building systems expertise, automation, modern data modeling, and AI-driven insights, they help customers improve energy efficiency, reduce emissions, and optimize building performance.
With hundreds of thousands of IoT sensors installed across thousands of buildings, the company is establishing a new market in commercial real estate. As an Onboarding Specialist, you’ll help new customers successfully adopt their platforms, manage integrations and data, and ensure a smooth onboarding experience.
Responsibilities
- Onboarding new customers to internal platforms.
- Managing Energy Star Portfolio Manager integrations following onboarding. Managing historical data.
- Managing meter add-on deals.
- Proactively managing utility login failures.
- Uploading utility bills.
- Performing platform administration and maintenance.
Requirements
- 2+ years of customer experience.
- SaaS customer onboarding experience.
- SaaS Tier 1 support and maintenance experience.
- Experience with Salesforce, Google Suite and Intercom.
- Strong attention to detail.
- Real estate experience.
Details
- Contract: 3 months
- Schedule: Monday-Friday, 3 pm - 11 pm CEST (Skopje, Prishtina, Tirana local time)
- Access to top-quality office equipment provided by the company
Join our team and help create a seamless customer experience from day one. If you’re detail-oriented, customer-focused, and enjoy working with SaaS platforms, data, and technology, we’d love to hear from you!