Customer Success Analyst

Are you as thrilled as us to have you embark on your next adventure?

We link professionals from Kosovo, Albania and North Macedonia with top US start-ups, by empowering challenge seekers like you to build successful careers. Our ultimate vision is to offer exclusive career opportunities with a focus on attracting, retaining, and developing the best talents.

Our client, Your Impact

Our well-funded US client is leading the fight against climate change by revolutionizing clean energy options for consumers and businesses. As a team member, you can shape the future of energy and make a positive impact while experiencing professional development.

Your responsibilities

• Drive the customer support lifecycle, starting from analyzing the issues, finding the root cause, suggesting the solution and following through to the resolution of the issue in a timely manner.
• Develop comprehensive timelines and ensure that milestones are met, ensuring efficient progress and successful completion.
• Communicate both verbally and written from an internal and external perspective to work cross functionally to drive issues to resolution.
• Develop KPI reports and metrics and prepare documentation to support customer.

Job requirements

• Exceptional communication skills in English, both written and verbal.
• A proven ability to coordinate team efforts resulting in successful outcomes.
• Strong comprehension of Distributed Energy Resources and the associated market dynamics.
• Highly organized with the capacity to self-manage tasks and operate with minimal supervision.
• Background in renewable energy, electricity markets, or energy policy.
• Previous experience in customer support, particularly in technically challenging environments, showcasing your ability to deliver exceptional service through system demonstrations, training, and technical assistance.

Nice-to-haves

• Experience with APIs
• Experience working with Database technology (Access / SQL)
• Experience in data aggregation, energy management, ESG report or provider tariffs

Benefits

• Private health insurance
• Flexible schedule with weekly flex time and minimal internal meetings
• Professional development and volunteer days for personal growth
• Access to top-quality office equipment provided by the company

Further details

• Hybrid position working with US teams based in Macedonia, Albania and Kosovo
• Schedule: Monday-Friday, 3 pm-11 pm CEST (Skopje, Prishtina, Tirana local time)