Senior IT Support Engineer / Lead

Our Mission, Your Success

We connect professionals with top U.S. start-ups, helping talented professionals build successful careers. Our goal is to create great career opportunities while attracting, retaining, and developing the best talent.

About the Client

Our client is a fast-growing IT service provider supporting modern businesses with scalable SaaS and infrastructure solutions. They help organizations streamline IT operations, improve employee experience, and successfully manage complex technical environments.
They are looking for a hands-on, highly capable Senior IT Support Engineer/ Lead who thrives in solving complex technical challenges and leading implementations across diverse client environments.

Responsibilities:

• Lead and deliver end-to-end technical implementations, SaaS integrations, and migrations across multiple client environments - for example, owning an Okta deployment from procurement and configuration through company-wide rollout
• Manage deployments involving MDM (Intune, Jamf, Kandji), EDR solutions, SSO (Okta, Azure AD), and domain/email migrations, including standing up device management programs from scratch for companies with no existing infrastructure
• Troubleshoot and resolve complex technical issues across identity, endpoint, and SaaS infrastructure environments
• Collaborate closely with internal teams, vendors, and client stakeholders to ensure successful, high-quality project delivery
• Manage multiple concurrent implementations while maintaining strong standards of execution, communication, and documentation

Requirements:

• 5+ years of experience in IT engineering, systems administration, infrastructure deployment, or technical implementation roles
• Strong hands-on experience with SaaS and IT infrastructure tools such as Okta, Intune, Jamf, Kandji, Rippling, or similar platforms
• Deep familiarity with MDM concepts, including Apple Business Manager (ABM), Automated Device Enrollment (ADE), APNs tokens, and .mobileconfig profiles. Zero-touch deployment experience is a strong plus.
• Proven ability to independently lead technical implementations from planning through to successful delivery
• Strong troubleshooting expertise across SaaS integrations, identity management, and endpoint infrastructure
• Excellent communication skills with the ability to work effectively across technical and non-technical stakeholders

We are looking for individuals who:

• Are available for full-time engagement.
• Consider this role as their primary professional commitment (main role).

Other Details:

• Schedule: Monday to Friday
• 6:00 PM – 2:30 AM (Prishtina / Tirana / Skopje time)
• Occasional flexibility may be required to support global teams and project needs

Benefits:

• Private health insurance
• Top-tier office equipment
• Opportunity to work directly with fast-growing U.S. companies
• Collaborative and supportive international environment
• Exposure to modern SaaS infrastructure and enterprise-level projects

If you don’t meet every requirement but feel you could be a strong fit for the role, we encourage you to apply.