Customer Support Representative

We are seeking a dedicated Customer Support Representative to join our dynamic team. In this role, you will be the voice of our client, managing a high volume of inbound customer calls and ensuring our customers receive exceptional service. If you have a passion for helping others and possess strong communication skills, we invite you to apply.

Key Responsibilities

• Handle a large volume of inbound customer calls with professionalism and enthusiasm.
• Assess customer needs to provide tailored solutions, ensuring a high level of satisfaction.
• Deliver world-class support to both customers and partners.
• Respond to customer inquiries through email, utilizing provided templates for consistency and efficiency.
• Address all customer questions and complaints promptly and effectively.
• Make informed decisions regarding order refunds and promotional codes when necessary.

Job requirements

• Exceptional verbal and written proficiency in English.
• Strong communication and presentation capabilities.
• Ability to collaborate with team members to tackle challenges.
• Technical skills combined with a genuine empathy to engage effectively with our clients.
• Willingness to learn and grow in a fast-paced work environment.
• Proven experience in customer support or as a Client Service Representative.
• Strong ability to multitask, prioritize, and manage time effectively in a busy setting.

Benefits

• Opportunities for professional development and volunteer days to foster personal growth.
• Access to high-quality office equipment provided by the company.

Further details

This position offers flexible scheduling. The role is on-site, working collaboratively with our US client based in Prishtina, Tirana and Skopje.