Customer Support Representative

Job Postings / Customer Support Representative

Job Description

We are seeking a dedicated Customer Support Representative to join our dynamic team. In this role, you will be the voice of our client, managing a high volume of inbound customer calls and ensuring our customers receive exceptional service. If you have a passion for helping others and possess strong communication skills, we invite you to apply.

Key Responsibilities

  • Handle a large volume of inbound customer calls with professionalism and enthusiasm.
  • Assess customer needs to provide tailored solutions, ensuring a high level of satisfaction.
  • Deliver world-class support to both customers and partners.
  • Respond to customer inquiries through email, utilizing provided templates for consistency and efficiency.
  • Address all customer questions and complaints promptly and effectively.
  • Make informed decisions regarding order refunds and promotional codes when necessary.

Job requirements

  • Exceptional verbal and written proficiency in English.
  • Strong communication and presentation capabilities.
  • Ability to collaborate with team members to tackle challenges.
  • Technical skills combined with a genuine empathy to engage effectively with our clients.
  • Willingness to learn and grow in a fast-paced work environment.
  • Proven experience in customer support or as a Client Service Representative.
  • Strong ability to multitask, prioritize, and manage time effectively in a busy setting.

Benefits

  • Opportunities for professional development and volunteer days to foster personal growth.
  • Access to high-quality office equipment provided by the company.

Further details

This position offers flexible scheduling. The role is on-site, working collaboratively with our US client based in Prishtina, Tirana and Skopje.

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